Elements and Performance Criteria
- Plan control centrecommunication with gas industry stakeholders
- Communication work is prioritised and sequenced for efficient and effective outcome following consultation with persons for completion within acceptable timeframes to industry quality standards and in accordance with workplace control centre procedures and guidelines
- Risk control measures for identified communication hazards are prioritised, implemented and evaluated against the work schedule
- Relevant requirements and workplace procedures for communication work is communicated to relevant persons and work sites
- WHS/OHS, environmental and sustainable energy policies and workplace procedures related to communication work are identified to ensure safe systems of work are followed
- Relevant work permits are secured to coordinate the performance of work in accordance with requirements and workplace procedures
- Liaison and communication with authorised persons, authorities, clients, land owners and other relevant parties are undertaken to resolve issues and coordinate work activities
- Persons participating in the communication work are briefed and respective responsibilities coordinated and authorised, as required, in accordance with workplace control centre procedures
- Identify and carryout gas industry stakeholder communication requirements
- Work is monitored, performed and/or coordinated in accordance with applicable work schedules and to applicable stakeholder requirements
- Control centre hazard warnings and safety signs are recognised, hazards are assessed and WHS/OHS risks are reported to the authorised persons for directions in accordance with workplace procedures
- Remedial actions are identified and communicated to relevant stakeholders to overcome any shortfalls encountered in the work schedule in accordance with requirements and workplace procedures
- Unplanned situations are responded to in accordance with workplace procedures in a manner that minimises risk to personnel and equipment
- Ongoing monitoring of communication quality of the control centre work are undertaken in accordance with requirements and workplace procedures to ensure that the stakeholder’s agreed communication requirements are adhered to
- Communication with clients is conducted in a professional and courteous manner in accordance with organisational requirements and to contractual agreements and statutory requirements
- Appropriate language and interpersonal skills are used to facilitate accurate and relevant exchange of information
- Enquiries outside area of responsibility/knowledge are referred to the nominated person for resolution
- Complete procedures for communication and liaison with gas industry stakeholders
- Accidents and injuries are reported and followed up in accordance with requirements/workplace procedures
- Work site is confirmed safe and operational accordance with workplace procedures and status communicated to relevant stakeholders
- Relevant work permit/s are signed off and relevant equipment and processes are returned to service and advised to stakeholders as required
- Notification of completion of work and tasks is communicated to relevant stakeholders in accordance with workplace procedures
- Gas stakeholders and staff are notified of actions required at the completion of any work activity or task
- Agreed outcomes are monitored, as required, and communication to stakeholders in accordance with workplace requirement
- Communication completion processes are performed in accordance with workplace procedures